The COVID-19 outbreak has triggered an unprecedented crisis, something which is unlike anything that the industry stakeholders have seen in the lifetime. However, while this fight which is far from over will continue for some more time in the near future, as a country we have to learn to live with, albeit with precautions. Mayfair Hotels & Resorts, therefore, has come up with the concept of The New Normal- Redefining Luxury during Pandemic.
The Mayfair Group has revisited and completely revamped its Standard Operating Procedures in the wake of Coronavirus Pandemic to ensure that the safety and well-being of the guests, partners and associates remain at the heart of everything is being done.
From disinfection of cars – pre/post transfers, thermal screening of everyone entering the premises, contact less check-in and check-out, sanitized key cards and pens, allotment of rooms after the 24-hour cooling period, mandatory use of PPG’s by the team members, hand sanitization stations at strategic intersections, sanitization of all supplies entering the premises to ensuring social distancing norms across all its resorts including at the restaurants, banquet halls and meeting rooms, the Mayfair Group has enforced very stringent precautionary measures of the highest standards to ensure complete safety of the guests, partners and associates.
Particular emphasis has been given to the cleanliness of the public areas which are being disinfected thrice a day using recommended chemicals. Similarly, all common touch points in public areas like door handles, railings, tabletop, and elevator buttons are being sanitized every two hours.
In addition to these measures, the Mayfair Group has constituted a dedicated ‘Hygiene Task Force’ which has been mandated to ensure the effective implementation of precautionary measures, monitor the COVID-19 updates by the Health authorities and accordingly ensuring complete compliance to the directives/advisories issued from time to time and also to solicit guest’s feedback on how can we further fortify our efforts to their satisfaction.
In sum, this New Normal approach incorporates the best practices on safety and hygiene in line with directives issued by the Government of Odisha and Ministry of Health & Family Welfare, Government of India which is designed to keep everyone safe and healthy. It endeavors to redefine luxury to reassure our guests with a re-strengthened commitment that a stay at Mayfair is as safe, secure, and luxurious.
