A Sales and Revenue management professional, Anil Swain is armed with over 12 years of experience in sales management with Luxury Hotels. He holds the position of Director of Revenue at The Westin Kolkata Rajarhat, and will be in-charge of the negotiations, pricing and budgeting exercise on the basis of market and demand analysis for the Property.
He obtained a Diploma in Hotel Management from Coromandal Institute of Hotel Management, Catering Technology, Vishakhapatnam and followed it up with a Certificate Course on Revenue Management from American Hotel and Lodging Association via distance learning.
Anil formally began his career with The Grand, New Delhi (erstwhile The Grand Hyatt) as Guest Service Officer in June 2005. He oversaw the Food and Beverage Operation and Sales. During his stint, he also operated as a Supervisory Team Member and did daily operations, tracking and GDS.
In March 2008, he joined Vivanta by Taj – MG Road, Bangalore as Guest Service Supervisor- Reservations. His role was to ensure smooth functioning of the department, track daily business picked up, coordination within departments for smooth functioning and guest satisfaction and coordination of MICE/group movement. In August 2009, he climbed up the ladder as Reservations Executive.
He assisted the Revenue Manager in management of room inventory on all channels and handled the property management system, ensuring elevated guest satisfaction through personalized service.
