In the first month after the merger, nearly 115,000 customers who had purchased Vistara tickets pre-merger are expected to fly on unified Air India. Post the merger, the experience offered by Vistara will continue for customers.
Vistara aircraft will be operated by Air India and will be identified by a special four-digit Air India code beginning with the digit ‘2’. For instance, UK 955 will become AI 2955, helping customer identify them while booking after November 12.
The routes and schedule operated by Vistara will continue to be the same, alongside Vistara in-flight experience that includes the product and services. It will also be serviced by the same crew.
Air India has deployed additional resources across touch points in India and is working closely with partner airports to undertake the following steps.
At National Airports
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Help desk kiosks at the curbside, before terminal entry at hubs and metro city airports
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Deploy customer support staff wearing ‘How may I assist you?’ Air India x Vistara branded t-shirts for support
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Work with airport security to guide customers with old Vistara tickets to the nearest help desk or to Air India customer support staff
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Progressively Vistara airport ticketing offices will become Air India offices
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Progressively Vistara check-in terminals will become Air India
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Deploy customers advisory on Self-Service Kiosks: ‘For Vistara flights under code AI2, please select Air India for check-in starting 12-Nov-2024’
At International Airports
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Customer support staff wearing ‘How may I assist you?’ Air India x Vistara branded t-shirts will be available for support
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Directions and information for customers will be placed near check-in desks at all relevant airports